Self Exclusion
Restrict your account to effectively prevent yourself from engaging in any gaming activities.
Self Exclusion – Online
If you are concerned about your gambling habits and suspect the risk of developing or currently having a gambling problem, we strongly encourage you to consider utilizing the Self-Exclusion feature. Self-Exclusion allows you to restrict your access to gambling activities on National Lottery for a specific duration, ranging from 3 months, 6 months, 1 year, 5 Years, or indefinitely.
If you feel the need to take a shorter break from betting and gaming activities, we provide also the option for a custom period.
If you choose to self-exclude, your account will be temporarily suspended, preventing you from participating in any betting or gaming activities. You will not be able to log in but you can request to withdraw any remaining balance in your account via LiveChat. Please note that reopening your account during the self-exclusion period is not possible, and our team will make every effort to detect and close any new accounts you may create.
To support your self-exclusion, we recommend removing National Lottery from your notifications, deleting or uninstalling all National Lottery apps and downloads, and blocking or unfollowing National Lottery social media accounts.
You may also consider utilizing software that blocks access to gambling websites, which can provide further assistance.
In order to address and manage your gambling problem effectively, we advise seeking support from a problem gambling support service. These services can offer valuable assistance and guidance throughout your journey.
- You can self-exclude your account in the Healthy Play section in the Account Menu by choosing Self-Exclusion.
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Alternatively, you can contact our Customer Service Team for assistance and further information or to close your account.
Are you curious to learn more about Self Exclusion? Take a moment to explore this vital practice that promotes responsible gambling and personal well-being. Self Exclusion is a voluntary program designed to help individuals limit their access to gambling activities and venues, ensuring a healthier relationship with gambling.
Self Exclusion
Block your account temporarily or permanently. If you feel that you may be becoming dependent on gambling, you should consider excluding yourself from all gambling environments. If you decide to stop playing at National Lottery and opt for an indefinite Self Exclusion, you can block your access from your account by choosing ‘Indefinite Period’ or by contacting our Customer Service Team. If subsequent to your request, you would like to revoke the self-exclusion, the revocation shall only become effective after the lapse of not less than seven (7) days from the date of your initial request. If you wish to self-exclude yourself for a set period, you can do this by changing your account status to “Self-exclusion” for a period of at least thirty(30) days at ‘My Account’ and then ‘Healthy Play’. In the case of a temporary self-exclusion, you are allowed to change the duration or totally revoke the temporary closure only after the lapse of twenty-four (24) hours from the date of your initial request. Once your chosen self-exclusion period has elapsed, your account will be automatically reactivated. We will send you an email upon the expiry of the self-exclusion period.
We have measures in place to ensure that, as soon as your self-exclusion request is processed, we will no longer allow you to play on National Lottery, via a computer or a mobile device, and you will not be able to re-open your account or open a new account on National Lottery at any time in the future for permanent self-exclusions or during your temporary self-exclusion period. While we provide our best endeavours to offer you a variety of tools so that you can gamble responsibly, kindly note that we take no responsibility and exclude all forms of liability whatsoever in cases where you violate our Terms & Conditions by opening or attempting to open multiple accounts with us and/or by providing false and/or misleading data and/or personal details. If you succeed in opening a new account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our services will fall on you and will not fall on National Lottery. Should we become aware that you have used false data, or any similar means, to open an account with us, we reserve the right to immediately close that account. You will need to send us a withdrawal request if you have any balance outstanding on your account, but we will not allow you to bet. If you have any bets (such as sports bets) which are yet to be settled at the time of closure of the account, those outstanding/pending bets will not be cancelled, and it is your responsibility to contact to arrange a transfer to your bank account of any winnings resulting from the outcome of such bets once settled. You will still be permitted to play for fun in our casino even if you no longer have an account with us, but you will not be at risk of losing any money. Once you have self-excluded, we will use our best endeavours not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after forty-eight (48) hours of account closure.
Please note that if you wish to close your account for any other reason that does not relate to your gameplay or spending, you should close your account via ‘My Account’ and then ‘Healthy Play’. You can impose a time-out/cooling-off period of fewer than three (3) months by selecting “Time Out/Cool-Off” under the Cool-Off tab. Please note that if you close your account by contacting our Customer Service Team, we may allow you to re-open your account or open a new one.
Wallet – Please ensure that you remove all funds from the wallets of any of our wallet products (including the download casino and sports) before you self-exclude on National Lottery. For the avoidance of doubt, our automated self-exclusion functionality is unable to prevent you from playing those funds remaining in any of our wallets. Therefore, you must transfer any funds from the wallets to your main National Lottery wallet (if such exists) before self-excluding. We shall, under no circumstances, be held liable for money spent on the downloaded products during a period of self-exclusion.
Self Exclusion – Retail
National Lottery (hereinafter referred to as “National Lottery” or “the Company”) is committed to providing customers of National Lottery a transparent and accountable environment, based on responsible gaming principles. The Company’s mission is to provide players with the most entertaining games, but it is also the Company’s responsibility to help prevent compulsive usage and enable players, to play sensibly. National Lottery’s authorised gaming premises provides useful information aimed to help customers stay in check, to recognise issues related to problem gambling, and to take the necessary measures if and when required.
In those instances when players have the obligation to register to consume their game play as is the case for Sports Betting wherein single bets in excess of €50 are played or for playing an Electronic Gaming Machine (EGM), players can control their gaming by seeking to self-exclude specifically from participating in these games. Self-exclusion forms are available in those gaming premises where such games are made available. There is no self-exclusion for any national lottery games. For additional information about self-exclusion, you may contact the National Lottery Helpline Centre.
Self-exclusion can only be done in person through authorised means and persons seeking to self-exclude must prove their identity to National Lottery authorised personnel. When opting to self-exclude, players will be excluded from marketing mailing lists (subject to prior consent being given by the player) for the duration of the self-exclusion period. The exclusion from receiving marketing information from National Lottery comes into effect after twenty-four (24) hours from the self-exclusion becoming effective.
Preventing Compulsive Gaming
National Lottery takes Responsible Gaming exceedingly seriously and therefore the Company endeavours to actively promote Responsible Gaming and constantly implements measures to address this problem. National Lottery Responsible Gaming initiatives include:
- The prohibition of offering credit to any customer.
- Ongoing Responsible Gaming training to employees and retailers.
- Implementation of services and risk management strategies.
